Refund Policy

MOOYARI is a premium affiliate digital gaming marketplace. We curate and present digital products — including PC games, PlayStation cards, in-game currency, software licenses, memberships, and AI tools — and connect users with trusted external affiliate partners where these products can be purchased.

Because MOOYARI operates as an affiliate intermediary, we do not sell any products directly, and we do not process any payments. All purchases, transactions, and digital product deliveries are handled exclusively by the external affiliate partner platforms to which we direct you.

MOOYARI's role in any transaction is limited to referring users to our affiliate partners through tracked links. Here is how the model works:

• You browse products on the MOOYARI website and find an item you wish to purchase.
• You click the "Buy Now" button and are redirected to an external affiliate partner platform.
• You create an account, enter your payment details, and complete the purchase on the partner platform.
• The partner platform delivers the digital product directly to you.
• If you need a refund, this request must be made to the partner platform — not to MOOYARI.

Each affiliate partner platform has its own refund and dispute resolution policies. Before completing a purchase on any partner platform, we encourage you to review their individual refund terms.

• Eneba — Offers buyer protection for certain eligible issues such as invalid keys.
• Kinguin — Provides a buyer protection program under specific conditions.
• G2A — Operates a marketplace with individual sellers, so refund eligibility may vary by seller.

Refund eligibility, timeframes, and processes differ across platforms. MOOYARI cannot override, influence, or guarantee the outcome of any refund request made to an external partner.

Digital products — including activation keys, gift card codes, in-game currency codes, subscription codes, and software licenses — are generally subject to strict refund limitations across the industry.

• Digital codes can be used or redeemed immediately upon delivery.
• Partners and publishers may not be able to verify post-delivery use in all cases.
• Platform terms of service often classify redeemed codes as non-refundable.

Some digital products are region-specific. If you receive a product that does not work in your region, or if the partner product description was inaccurate, you may be eligible for a resolution from the partner platform.

• Always check product region and platform compatibility before purchasing.
• MOOYARI tries to surface products relevant to Egypt and GCC, but region restrictions are set by publishers and partners.
• If you believe a product is incorrect, contact the partner immediately without redeeming the code.

If you experience any of the following issues after completing a purchase on a partner platform, contact that partner's customer support directly:

• Code not received — Contact partner support with your order ID and payment confirmation.
• Invalid or already-used code — This requires the partner's dispute process.
• Wrong product delivered — Contact the partner immediately and do not redeem the code.
• Duplicate charges — Contact the partner's billing support and your bank.
• Subscription not activated — Contact the partner and the relevant platform support.

If you have a purchase issue and need assistance, follow these steps:

Although MOOYARI cannot process refunds or access your account on partner platforms, we are committed to supporting our users.

As an affiliate marketplace, MOOYARI's ability to influence purchase outcomes is limited.

• We cannot guarantee that any external partner will approve a refund request.
• We cannot guarantee availability, pricing, or accuracy of product listings on partner platforms.
• We cannot guarantee delivery timeframes managed by the partner platform.
• We cannot guarantee compatibility with your account region or gaming platform version.

If you need guidance on a purchase issue, have questions about this Refund Policy, or need help finding the right support channel, please reach out to us.

This Refund Policy may be updated from time to time. Any changes will be reflected by the "Last Updated" date at the top of this page.